General
- This agreement is between Avalon International Ltd (Avalon) and the
Customer. These Terms & Conditions will not override the Terms
& Conditions that have been signed by the Customer
and Avalon.
- Where the Customer buys indirectly from Avalon through a
Wholesaler, Avalon agrees to follow the instructions of the customer for
delivery of goods subject to consent from the Wholesaler. These Terms
& Conditions will not override the Terms & Conditions that
have been signed between the Customer and the Wholesaler.
- All orders accepted by Avalon are subject to both these Terms &
Conditions and the Current Terms and Conditions contained in the Application
for Trading & Credit Account. (Download if Required)
Images on Website
- Images displayed on the website are representative only. Actual
colours and assortments may vary from image displayed. Consistency between
shipments is not always possible or expected. Be sure to ask one of our
team to check if these details of colour or assortment are important to
you.
Prices and Stock Availability
- Prices displayed on this Website are exclusive of G.S.T.
- Avalon reserves the right to change the prices without
notice. Stock quantities are updated overnight and stock may be
depleted during the day without the website knowing exact quantities.
Caution when Signing for Delivery
- Legally, the goods are yours when you sign for them. Count the
number of cartons received! Look for signs of crushing, damage, water
damage or theft! Advise your driver of any problems. Mark Ticket or Proof
of Delivery Sheet with any problems noted. Signing for goods without any
notes makes you liable for damage caused by courier. Always record
problems on run sheet or electronic device!
- Contact Avalon for help to make a claim. Do it now! Couriers will
try to exclude any claim over 7 days old.
Delivery
- Delivery shall be made to the address stored on our Website. Please
advise if you have any special delivery instructions. Freight free
minimums are determined by your location and are as agreed with your
wholesale rep.
- Upon receipt of your order, it is processed and placed in a
priority queue. Your order normally leaves within three working days of
receipt.
- Transit times vary from next day in Auckland up to five working to
South Island. Faster options are available if you prefer and costs to do
so can be discussed with your rep.
- Couriers and freight forwarders are sub contracted by Avalon. They
are paid to deliver goods to your door. They respond to kindness but
cannot be expected to deliver beyond your door.
Payment
- If your account is overdue or credit limit exceeded you will be
notified. Delivery will not take place until payment is made to resolve
the problem. (Your order has not been placed in a priority queue at this
stage.)
- Failure to make payment, may mean that your account is turned over
to a debt collection company. Additional costs will be incurred by you in
this process.
- In all cases, you are best to talk to us or your rep to resolve any
payment issues.
Claims
- Please advise immediately upon discovering a product fault. By
Phone (09) 839 2160 or email claims@avalonint.co.nz. Our
terms exclude claims made after seven working days after receipt of goods.
- Any goods returned, must be in same condition as supplied. Goods marked with prices may only be credited at our discretion and can be subject to a re-work charge.