Couriers are experiencing huge demand and there are delays getting stock to customers.
PBT advises courier volume is 40% higher than at Christmas time. They are pulling in all available resources and every employee with a vehicle or car is working to meet this demand. However there a shortage of vehicles to hire and there is a 1300% increase on shipping from Australia.
Goods are taking 5-8 days to make it to destination.
Auckland customers - Contactless Pick up.
To avoid the delays and reduce stress on courier service, you may want to pick up from our West Auckland warehouse. We offer contactless pick up!
To arrange for contactless pick up, please include "to be picked up + your phone number" in the notes when placing order. Our team will call you when the goods are ready for pick up to arrange details.
Out of Auckland Customers
Being prepared is the best way to avoid losing sales. Please place orders as soon as possible to prepare for reopening in level 2. Please be aware that delivery times are delayed and factor this in.
Please be extra kind to your courier delivery person as this is a stressful time for them.
If you need help or product suggestions to get your order finalised, please call our sales team. We are more than happy to help you.
Thank you for your understanding.